The more Robotic Process Automation (RPA) implementations an organization implements, the more important it becomes that (at least some) employees have extensive knowledge of this. Establishing an RPA Center of Excellence (CoE) can be a good solution for this.
A Center of Excellence (CoE) enables optimal application of RPA by standardizing and industrializing all stages of the life cycle of automation / robotisation. It facilitates the management, knowledge and capabilities of RPA automation throughout the organization. It also helps organizations to solve potentially difficult questions. This includes the process owners, governance, risk management (risk management), change management and the associated procedures or policy. The CoE is therefore a crucial basic step for every organization, from the moment RPA is applied to broader initiatives in the field of artificial intelligence (Artificial Intelligence).